Workplace Communication

Match the words on the left with their meanings on the right:

1. Communication                        A. Giving clear directions or instructions
2. Listen                                          B. Paying attention to what someone says
3. Understand                               C. Speaking clearly and effectively
4. Teamwork                                 D. Working together with others
5. Instructions                              E. Knowing the meaning of something

Fill in the blanks with the appropriate words from the word bank

 ask - speak - help - teamwork - listen

1. It's important to ___________ to your coworkers when they're talking to you.
2. If you don't understand something, don't be afraid to ___________ for clarification.
3. Good ___________ means working together to achieve a common goal.
4. When giving instructions, make sure to ___________ clearly so everyone understands.
5. If you need ___________, don't hesitate to ask a colleague.

Fill in the blanks in the text below with the appropriate words from the word bank

listen - comprehend - team (x2) - speaking - working - understand

Workplace Communication at the Hospital Cafeteria

Welcome to the hospital cafeteria! As part of the cafeteria 1 , it's important to ensure effective communication among all staff members to maintain a smooth operation and provide excellent service to our patients, visitors, and employees.

One essential aspect of communication is the ability to 2 to each other. Whether it's taking orders from patients, discussing menu options with coworkers, or 3 to the cafeteria manager, listening carefully ensures that everyone is on the same page and understands their roles and responsibilities.

Another crucial skill is being able to 4 instructions. When the head chef provides directions on how to prepare a specific dish or the supervisor assigns tasks for the shift, it's important to 5 what is being asked and follow through accordingly.

Lastly, teamwork plays a significant role in the cafeteria environment. By 6 together effectively, we can accomplish tasks more efficiently and provide better service to our customers. Whether it's assisting a coworker during a busy rush or collaborating on new menu ideas, working as a 7 ensures that we achieve our goals and maintain a positive work environment.

Let's continue to prioritize effective communication in our cafeteria to ensure the best possible experience for everyone we serve!

Read the text and answer the comprehension questions.

Title: A Misunderstanding at Klinikum Yassmine in Leipzig


1. In a vibrant city of Leipzig, Germany, amidst its historic streets and bustling energy, stands Klinikum Yassmine, a prominent hospital serving the community. Today, we'll delve into a situation faced by one of the workers at Klinikum Yassmine, highlighting the importance of effective communication in the workplace.

2. One sunny morning, Hans, a diligent nurse at Klinikum Yassmine, was busy attending to his patients on the surgical ward. As he went about his tasks, his supervisor, Frau Müller, approached him with a request to assist in preparing a patient for surgery.

3. However, amidst the commotion of the ward, Hans misinterpreted Frau Müller's instructions. Instead of preparing the patient for surgery, he started organizing paperwork for another patient, causing a delay in the surgical schedule.

4. Upon realizing the misunderstanding, Frau Müller was understandably frustrated. She approached Hans and asked why he hadn't followed her instructions. Hans, feeling confused and embarrassed, explained that he thought he was assisting with administrative tasks as per his usual duties.

5. Recognizing the need to address the issue promptly, Frau Müller and Hans decided to sit down and discuss what had happened. They found a quiet corner in the staff room and began to communicate openly.

6. Frau Müller started by expressing her concerns calmly, emphasizing the importance of clear communication in the hospital setting. Hans listened attentively, acknowledging his mistake and apologizing for the confusion. In turn, Hans explained his perspective, highlighting the challenges of multitasking in a busy environment. They agreed to communicate more clearly in the future, double-checking instructions to ensure mutual understanding. As they returned to their respective duties, a sense of camaraderie lingered between them. The incident served as a valuable lesson for both Hans and Frau Müller, reinforcing the importance of effective communication and teamwork in the workplace.

Comprehension Questions

1. Where is Klinikum Yassmine located?
2. What task did Frau Müller ask Hans to do?
3. Why was there tension between Hans and Frau Müller?
4. Where did Hans and Frau Müller discuss the issue?
5. What lesson did Hans and Frau Müller learn from this experience?

Read the sentences below and locate the missing words from the text. Identify the paragraph where you found each missing word.

1. Frau Müller expressed her calmly, emphasizing the importance of clear . (P 6)

2. Hans felt   and embarrassed when he realized his mistake. (P3)

3. Effective   is crucial in the hospital setting to ensure patient safety. (P 2)

4. The   between Hans and Frau Müller was resolved through open . (P 6)

5. Hans and Frau Müller's discussion helped them the misunderstanding amicably. (P 6)