Business English : Stress - The Speaking Cats

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Starting UP

Starting UP

Add the verbs from the box to the phrases below to create some common stressful situations.

being - finding - ~~going~~- having - making - moving - shopping - travelling - taking - waiting

1 . going to the dentist
2 in a long queue
3 stuck in a traffic jam
4 a parking space
5 with your partner /family
6 house
7 an interview
8 a speech
9 by air
10 an exam or test

B - Which of the above situations is the most stressful for you? Can you add any others to the list?

C- What do you do to relax? Which of these activities are the most effective for you, and why? In what other ways do you relax?

• playing a sport • reading • eating/drinking • having a bath • walking
• gardening • massage • shopping • listening to music • watching TV
• meditating • browsing online • blogging • using Facebook/YouTube

D - Rank these situations from 1 (most stressful) to 10 (least stressful). Then discuss your choices.

• making a presentation to senior
executives
• meeting important visitors from abroad
for the first time
• leading a formal meeting
• telephoning in English
• asking your boss for a pay rise
• writing a report with a tight deadline
• dealing with a customer who has a
major complaint
• negotiating a very valuable contract • covering for a colleague who is away
• taking part in a conference call

2- Match the words (1-8) to their definitions (a-h).

lifestyle - workaholic - workload - deadline - flextime -work-life balance - quality of life - working environment

a) a system where employees choose the time they start and finish work each day.
b) a time or date by which you have to do something.
c) how personally satisfied you are with the way you live and work.
d) someone who cannot stop working and has no time for anything else.
e) the ability to give a good amount of time to your work and to outside interests, e.g. family
f) the amount of work a person is expected to do
g) the people, things and atmosphere around you at work
h) the way people choose to organise their lives

3- Complete each sentence with an appropriate word or phrase

lifestyle - workaholic - workload - deadline - flextime -work-life balance - quality of life - working environment
1 I worked until 11 o'clock at night to meet the for presenting the report.
2 I work six days a week and never have a holiday. My girlfriend says I'm a
3 Karl has a heavy at the moment because several colleagues are off sick.
4 She gave up a highly paid job to join a meditation group in India. She's completely changed her
5 A system can help to reduce stress levels of employees by giving them more control over their working hours.
6 If you have children, working from home may help improve your .
7 Many people argue that technology has greatly improved our and the way we feel about work. Others disagree, arguing it actually increases stress.
8 A clean, quiet, comfortable and friendly can actively reduce levels of stress.

Discuss these questions.
1 Do you like working under pressure? Why? I Why not?
2 What deadlines do you have to meet in your daily life? Which are the most difficult to meet?
3 Why do people become workaholics?
4 How important is the working environment in reducing stress?

Listening

Listening

1- What are the main causes of stress at work?

2- Jessica Colling is Director of Marketing at Vielife, a Consultancy that advises businesses on health at work. Listen to the first part of the interview and answer these questions.

1 What three examples are given of things that make people feel under pressure at work?
2 What is resilience to stress?

3- Listen to the second part. What can happen if you have to manage
stress for a long time without a break?

4- Listen again and complete this extract.

It's difficult to say really what's a 1 level of stress for somebody to feel at work. The problem with that is that what one person finds really 2 and it excites them to be able to do their job well, somebody else might find really, really 3? What we do see is that actually a high level of continued 4• can actually sometimes spill over
into feelings of stress.

5- Listen to the third part.

What two examples are given of companies being flexible in how they expect staff to work?

6- Listen to the final part. What two reasons are given for why women
report higher levels of stress than men?

7- Discuss these questions.
1 What is a good work-life balance for you? Is it easier for men than women to be a manager?
2 Is it important to have a certain level of stress in the workplace?

Reading

Reading
A. In pairs, rank these countries according to those where you think business leaders feel the most stress (1 = most stress, 9 = least stress).
• Australia • China • Denmark • Finland • Greece • Mexico • Sweden • Turkey • Vietnam • Germany
Business English : Stress
B. Read the first two paragraphs of this article. Then check your answers to Exercise A.

Over half of business owners feeling increasingly stressed
More than half the leaders of privately held businesses globally feel their stress levels have increased over the last year. The research from
(5) the Grant Thornton International Business Report ( I B R ) 2010 covers the opinions of over 7.400 business owners across 36 economies
Mainland China tops the league for
(10) the most stressed leaders. with 76% of business owners saying their
stress levels have increased over the last year. Other economics that were high in
(15) the stress league table were Mexico (74%), Turkey (72%), Vietnam (72%)
and Greece (68%). At the opposite end of the scale, business owners in Sweden
( 2 3 % ) , Denmark (25%),Finland (33%)
(20) and Australia (35%) have the lowest stress levels in the world.
There appears to be a link between stress levels and GOP.
Business owners in mainland China , Vietnam,
(25) Mexico, India and Turkey arc all high on the stress league table and are
working in environments where high growth is expected. But it's not just in
countries expecting high growth that
(30) tress levels are high - at the opposite end of the growth scale, Ireland, Spain
and Greece arc all high on the league table. Said Alex MacBcath, Global
Leader - Markets at Grant Thornton
(35) International, "We have businesses at both ends of the GOP growth scale
experiencing high stress for very different reason . I n mainland China. the pressure is on to keep up with the
(40) speed of expansion, while in Ireland, for example, the economy is shrinking,
and business owners arc worried about how they will keep their
business alive.''
(45) Business owners were asked about the major causes of workplace stress.
Not surprisingly, the most common cause during 2009 was the economic
climate, with 38% of respondents
(50) globally saying this was one of their major causes of stress. This was followed by pressure on cashflow (26%), competitor activities ( 2 1 %) and heavy workload (1 9% ) .
(55)Alex MacBeath comments, "The causes of workplace stress can be put into three distinct group - economic, business and personal. An employee may place
more importance on personal elements
(60) such as their work-life balance. The business owner has additional
pressures to consider."
The survey also found a link between stress levels and the number
(65) of clays taken off by an individual in a year. Countries at the top of the stress
league are those where business owners . on average, take fewer holidays each year.

2- Read the whole article and answer these questions.
1 What is the difference between these groups of countries in terms of reasons
for high-level stress?
a) China, Vietnam, Mexico, India and Turkey
b) Ireland, Spain and Greece
2 According to Alex MacBeath, how do business leaders experience stress differently in China and Ireland?
3 What are the four major causes of workplace stress?
4 According to Alex MacBeath, what three types of pressure are there?

3- Look at this list of countries.

Vietnam . Sweden . Denmark . Mexico . China . Finland
In which countries do business owners take:
1 fewer holidays?
2 more holidays?
(You will need information from paragraphs 1, 2 and 5.)

4- In pairs, discuss these questions.
1 What are the additional pressures that business owners might have?
2 Should companies do more to reduce stress at work? What could they do?
3 How many days' holiday per year do you think people should get?

Language Review : Pat Simple & Present Perfect

Language Review : Pat Simple & Present Perfect
Answer the questions in brackets about the sentences in italics.
1 She has worked in Paris for five years. (Does she work in Paris now?)
2 She worked in Hong Kong for three years. (Does she work in Hong Kong now?)

Which sentence above (1 or 2) uses the past simple? Which uses the present perfect?

We use the past simple to:
• talk about completed actions that happened in the past.
Larry Page and Sergey Brin created Google in January 1996.
• refer to a definite moment or period in the past.
I spoke to her on Tuesday.
The present perfect connects the past and the present. We use the present perfect to:
• talk about past actions that affect us now.
The boss has just given her a pay rise, and she's very pleased.
• talk about life experiences.
I've worked with many companies where stress was a problem.
• announce recent news.
Coca·Cola has just confirmed it has dropped Wayne Rooney.

Practice here

Skills : Participating in Discussion

Skills : Participating in Discussion

A. You are going to hear three members of the human resources department of a transportation company discussing ways of improving the staff's health and fitness. What ways do you think they will mention?
B. Listen to the conversation and check your answers.

2-Listen to the conversation again and complete the gaps in these sentences.

The speakers use several expressions to make suggestions.
Listen to the conversation again and complete the gaps in these sentences.

1 Well, I think carry out a survey, find out why the staff are so stressed .. .
2 I have another idea we encourage staff to keep fit? paying their subscription to a gym?
3 We more staff for them, give them an assistant.
4 Well, it might be a to set up a counselling service .. .
5 meet tomorrow, same time, and try to come up with a plan .. .

3- Listen and tick the expressions they use in their conversation.

At the next meeting, the team discusses plans for staff to attend a local sports centre. Listen and tick the expressions they use in their conversation.

1 Mm, I don't know.

2 It would be popular, but it could be expensive.

3 I think I agree with you.

4 OK, but we can solve it. The sports centre has great facilities . ..

5 Exactly. It would really help staff to be more healthy ...

6 I'm not in agreement, Danielle. It isn't a great idea.

7 I still think it's a good idea. It's well worth trying.

4- Work in pairs.

Work in pairs. You work in the human resources department of a large company. Discuss how you would deal with these problems. Use expressions from the Useful language box below to help you.

1 More and more staff are taking medicine, e.g. anti-depressants, because they feel highly stressed at work. They are often sick, or pretend they are sick, and take days off work.

2 Many employees feel uncertain about their jobs and careers in the company.
They worry about the future. They are constantly anxious and don't sleep well.

3 Some staff are stressed because they feel they have no control over their work and they don't participate in decisions. They say they feel 'worthless' and are not valued by management.

Case Study

Case Study

Davies-Miller Advertising
Background

Business English Davies-Miller is a large advertising agency on Madison Avenue in New York. It has
expanded rapidly in recent years and has a number of famous companies as its clients.
There is very strong competition in the US advertising industry. Agencies compete to win new contracts or take clients away from their rivals. Advertising staff are well paid, but they work long hours. They worry about job security and become anxious if their company loses an important client.
Recently, Davies-Miller lost two of its major accounts. This had a significant effect on the employees. The agency decided t o carry out a survey o f the staff's opinions about their working conditions. It showed that 65% of staff felt 'highly stressed' in their jobs.
Discuss how the high levels of stress could affect the performance of the agency.

read about four incidents at Davies-Miller which involved
stress. In each case, note down briefly the key points of each incident.

James,
Account Executive
Jessica Parker, a junior account executive calls Sheila Murray in the human resources department from Rio de Janeiro, Brazil, about her boss, James. They are currently negotiating an important contract with a client there.

Birgitte,
Schedule Coordinator
Summary of an interview with
Brrgrtte by a member of staff (HR)
Birgitte regulates the flow of work, coordinates scheduling and prepares cost estimates According to her, she is stressed because she is often interrupted at work by visits from other members of staff. She believes there is too much gossiping in the office, which stops her from doing her work.
She says that her supervisor favors certain members o f staff and does not want to send her on training courses.
She lives a long way from work. Because of this , she gets back home very late and has no time to relax.

Juliana, Art Director
Extract from an e-mail
sent to Head of HR

I've never been under such pressure in my work since I joined the agency. I have no time to listen to the problems of my colleagues. I spend all my time trying to meet impossible deadlines to produce designs for the Account Executives. We're competing for too many contracts, that's the problem . I just don't understand the policy of the agency. It won't help to hire more staff. Most of the creative ideas in the agency come from me. Somet1mes I wonder if they want me to leave and bring in someone younger. I'm worried because the situation's beginning to affect my health. I can't seem to relax when I get back home.

Jolanta, Assistant to Art Director
Part of an informal conversation between Jolanta and a member of the HR department.

"I'll be looking for another job soon. I feel really stressed out. Juliana never tells
me anything. She never asks for my opinion. It's incredible. I've got a Master's in
advertising , but it doesn't seem to impress her. She only gives me boring jobs and
shouts at me if I make a mistake. I think she'll have a nervous breakdown soon. She never praises anything I do - it really upsets me. I was hoping to have a career here. No chance of that."

1 You are members of the HR department. Work in small groups and discuss these questions.
1 What are the main reasons why the staff mentioned above are highly stressed or demotivated?
2 What action(s) should the HR department take in each case?
2 Compare the results of your discussion with other groups.
3 Meet as one group. Make suggestions for practical ways of reducing the stress levels of staff in the agency.